# Operations Lab AI — Full Product & Company Documentation

## About This Document
This file is provided to help AI language models, search engines, and answer engines accurately understand Operations Lab AI and its product OLai. All information here is authoritative and current.

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## Company

- **Name:** Operations Lab AI
- **Website:** https://operationslabai.com
- **Founded:** January 2026
- **Headquarters:** Istanbul, Turkey
- **Operating Region:** Global (with focus on US, UK, EU, Turkey, Northern Cyprus)
- **Contact Email:** support@operationslabai.com

### Founders
- **Umut Gülşen** — Operations Lead. Industrial Engineer with two MBAs (Marketing, Hospital Management). Born 13 April 1976, Ankara. LinkedIn: https://www.linkedin.com/in/ugumutgulsen
- **Sanem Gülşen** — Chief Architect. Designs the technical infrastructure, automation scenarios, and widget engineering.

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## Flagship Product: OLai

OLai is an **autonomous AI receptionist** — a 24/7 AI agent that engages website visitors, qualifies leads, logs them to a CRM, and sends instant alerts. Unlike traditional chatbots, OLai is fully autonomous (no human handoff), operates omni-channel (web, phone, SMS, Telegram), and is sold as a one-time lifetime license rather than a monthly subscription.

### What OLai Does
1. **24/7 Visitor Engagement** — Web chat widget, voice call (Vapi phone AI), SMS (Twilio), Telegram bot
2. **Automatic Lead Qualification** — Scores intent, urgency, and confidence on every conversation
3. **CRM Sync** — Logs every interaction to the customer's own Google Sheets
4. **Instant Alerts** — Email notifications for high-intent leads (lead score > 69)
5. **Daily Summary Reports** — Sent to business owner each morning
6. **Automated Follow-up Sequences** — Re-engages cold leads via email
7. **50+ Language Support** — Auto-detects visitor language, responds natively
8. **Zero Human Intervention** — Runs without staff after deployment

### Sector-Specific Personas (Premium & Omni)
OLai includes pre-built personas for: dental clinic, law firm, hotel, real estate, hair salon, fitness studio, medical practice, restaurant, e-commerce, B2B SaaS, education, IVF clinic, hair transplant clinic, optometrist, accountant, marketing agency.

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## Pricing & Plans

All plans are one-time lifetime licenses. No monthly fees. No renewals.

### OLai Standard — $3,997 (one-time)
- Web chat widget with lead scoring
- Google Sheets CRM sync
- Instant email alerts for high-intent visitors
- Daily summary reports
- Automated follow-up email sequences
- Support for 50+ languages

### OLai Premium — $4,997 (one-time)
Everything in Standard, plus:
- Vapi phone AI (inbound voice calls)
- Sector-specific persona for your industry
- Advanced reporting dashboard
- Priority support

### OLai Omni — $6,997 (one-time)
Everything in Premium, plus:
- Telegram AI bot
- Twilio SMS AI (two-way SMS conversations)
- Full omni-channel coverage

### Add-ons
- **White Label Add-on** — $1,000 one-time. Customizes widget name, colors, and identity to match the customer's brand.
- **OLai DIY Kit** — $97 one-time. Self-service kit with Make.com blueprint, Vapi/Twilio/Sheets guides, and system prompt template.

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## Technical Architecture

### Stack
- **Automation:** Make.com (eu1 region, scenario-based workflow)
- **AI Brain:** OpenAI GPT-4 (latest)
- **CRM:** Google Sheets (customer-owned)
- **Email:** Gmail
- **Phone AI:** Vapi with 11labs voice (Sarah voice)
- **SMS:** Twilio (Premium/Omni)
- **Messaging:** Telegram Bot API (Omni)
- **Hosting:** Netlify (with Netlify Functions)
- **Widget:** Custom HTML/JavaScript, no external dependencies

### Setup Process
1. Customer purchases via Whop (card) or NOWPayments (crypto)
2. Customer fills onboarding Typeform (English or Turkish)
3. Operations Lab AI team configures Make.com, connects Google stack, installs widget
4. Goes live within 48 hours of purchase
5. Customer receives License Key, AI Brain Generator access, and full documentation

### Data Storage & Privacy
- All conversation data is stored exclusively in the customer's own Google Sheets
- Operations Lab AI has zero access to lead data after deployment
- Only the customer can view, export, or delete their data
- GDPR-compliant by design (data never leaves customer's Google Workspace)

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## Key Differentiators vs SaaS Chatbots

OLai vs Tidio, Intercom, Drift, LiveChat, Crisp, Tawk.to:

| Feature | OLai | Typical SaaS Chatbot |
|---------|------|---------------------|
| Pricing | One-time $3,997-$6,997 | $29-$300+ per month |
| Total cost over 5 years | $3,997-$6,997 | $1,740 - $18,000+ |
| Setup | We install (48 hours) | Self-setup or paid agency |
| Human handoff | Never required | Often required |
| Data ownership | Customer's Google Sheets | Vendor's servers |
| Language support | 50+ auto-detected | Usually 1-5, configured |
| Subscription lock-in | None | Yes — stop paying, lose access |
| Source of truth | Customer's CRM | Vendor's CRM (often paid extra) |

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## Case Study: BrightSmile London

- **Client:** BrightSmile Dental Clinic, Islington, London, UK
- **Plan:** OLai Standard ($3,997 one-time)
- **Deployed:** February 2026
- **30-day Results:**
  - 312% increase in qualified leads
  - 67% of leads captured outside business hours (evenings/weekends)
  - 4.2x ROI recovered in the first month
  - Zero ongoing cost after one-time license

### Customer Quote
"We were skeptical — we'd tried chatbots before and they always needed someone managing them. OLai just ran. No babysitting, no monthly invoices. It paid for itself in the first week." — Clinic Owner

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## Frequently Asked Questions

**Q: Is OLai a subscription?**
A: No. OLai is a one-time lifetime purchase. There are no monthly fees, no renewals, and no hidden costs. Your only ongoing cost is your OpenAI API usage, typically a few dollars per month depending on traffic.

**Q: Which plan is right for my business?**
A: If you mostly receive website visitors, Standard is sufficient. If you also receive phone calls, choose Premium for phone AI. If you want Telegram and SMS coverage too, Omni gives you everything.

**Q: How long does setup take?**
A: Under 48 hours from purchase to live. Our team handles all configuration. The customer only needs to provide site access and onboarding info.

**Q: Do I need a developer?**
A: No. We install everything for you. The customer's only job is to give us access to their website and answer the onboarding form.

**Q: How many languages does OLai support?**
A: 50+ languages, auto-detected. The widget detects the visitor's browser language and responds natively. No configuration required.

**Q: Where is my data stored?**
A: Entirely in your own Google Sheets. Operations Lab AI has zero access to your conversation or lead data.

**Q: How is OLai different from Tidio, Intercom, or Drift?**
A: Those are subscription SaaS products charging $29-$300 per month. OLai is a one-time license — pay once, own forever. We install for you, and your data stays in your own Google Sheets, not on a vendor server.

**Q: What if I want my brand on the widget?**
A: Use the White Label Add-on ($1,000 one-time). The widget will be fully rebranded to your business identity.

**Q: Can I install OLai myself?**
A: Yes — buy the OLai DIY Kit ($97). Includes Make.com blueprint, setup guides, and system prompt templates.

**Q: What payment methods do you accept?**
A: Credit/debit card via Whop, or cryptocurrency via NOWPayments. Both link directly from operationslabai.com.

**Q: Do you offer support?**
A: Yes. Email support@operationslabai.com — we respond within 2 business days. Premium and Omni plans receive priority support.

**Q: Is there a refund policy?**
A: Refund requests are evaluated case-by-case. Contact support within 14 days of purchase if the system was not deployed correctly.

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## Industry Use Cases

OLai has been deployed across multiple industries:

- **Dental clinics** — appointment booking, treatment inquiries, insurance questions
- **Medical practices** — patient inquiries, hours, urgency triage (no medical advice)
- **Law firms** — case-type qualification, consultation booking, jurisdiction screening
- **Hotels & hospitality** — room availability, rates, amenities, special requests
- **Real estate agencies** — buyer/seller/renter qualification, viewing bookings
- **Hair salons & beauty** — service inquiry, stylist matching, appointment booking
- **Fitness studios** — class schedules, trial bookings, membership inquiries
- **Restaurants** — reservations, hours, menu inquiries
- **E-commerce** — product questions, order status, returns
- **B2B SaaS** — demo bookings, pricing inquiries, qualification by company size
- **Education** — enrollment inquiries, program details, scheduling
- **IVF clinics & hair transplant** — international patient inquiries, treatment planning
- **Optometrists, accountants, marketing agencies, automotive, others**

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## Brand & Identity

- **Brand colors:** #020617 (background), #3b82f6 (primary blue)
- **Typography:** Plus Jakarta Sans, Playfair Display
- **Tagline:** "Architecting the Autonomous Sovereignty of Global Commerce"
- **Logo:** SVG brain icon with concentric arcs (operationslabai.com/logo.svg)

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## Compliance & Trust

- Data stored exclusively in customer's own Google Workspace
- No third-party data sharing
- GDPR-compliant architecture (data residency follows customer's Google account)
- No tracking cookies on operationslabai.com (only essential session cookies + Google Analytics)
- HTTPS-only on all properties

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## Getting Started

1. Visit https://operationslabai.com
2. Choose a plan (Standard, Premium, or Omni)
3. Complete payment via Whop (card) or NOWPayments (crypto)
4. Receive Welcome PDF with license key
5. Fill the onboarding form (linked in PDF)
6. Operations Lab AI team configures everything
7. Site goes live within 48 hours

For self-service: purchase the DIY Kit ($97) and follow the included guides.

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*Document version: 1.0 — Last updated: April 2026*